The shipping method is Tipsa.

Shipping times are as follows:

Spain, Portugal and the Balearic Islands: 3 to 5 business days

Europe: 10 to 20 business days

United States: 10 to 20 business days

Shipping costs are:

Spain: €9

Balearic Islands: €12

Canary Islands: €24*

Europe: €24

United States: €52*

Free shipping on purchases over €250 in mainland Spain

Shipments to the Canary Islands and the United States may incur customs charges. In this case, the customer will be responsible for the customs charges.

If you need urgent shipping, please contact us by email at shop@pilsferrer.com (although we cannot guarantee delivery by a specific date)

This period is approximate. It may be delayed during promotional periods.

Delivery times vary depending on the delivery method chosen.

You will receive an email from us once we have handed your package over to the courier company.

If you have any questions or issues, you can contact us at shop@gmail.com

Yes, you can always contact us by email at shop@pilsferrer.com. We will get in touch with you as soon as possible to resolve your issue.

The customer will bear the customs costs. Under no circumstances will PilsFerrer be responsible for them.

Due to the logistics chain, it is not possible to choose an exact date to receive the order.

Please check your details carefully when you receive the order confirmation email. If you notice any errors, you can write to us at shop@pilsferrer.com. If your order has not yet been shipped, we can change it. If there are errors in the address provided and the shipment has already been processed, the customer will be responsible for the costs of re-shipping the order.

If your package has not reached its destination after you have received the shipping confirmation email and the shipping time established for each case has passed, you can contact us (shop@pilsferrer.com) during the first 2 weeks after receiving the email so that we can find a solution. After this period of time, we cannot 100% guarantee the location of the order.

You can pay by credit or debit card.

Currently, we only offer shipping to Europe and the United States. For other options, please contact us at shop@pilsferrer.com

If you receive a defective product, please contact us by email at shop@pilsferrer.com, attaching a photo of the product.

You have up to 48 business hours to report the condition of your order.

We will respond as soon as possible.

Please wait a day, as we may be making changes to the website. After that, try again.

If the problem persists, please contact us by emailing shop@pilsferrer.com

If you haven't received the confirmation email, you can contact us at shop@pilsferrer.com and we will check the status of your order.

Yes! We have several partner retail locations. Click here

We do not accept exchanges or returns of products, except in the event of an error by the Pilsferrer team.

Our prints are limited editions. Therefore, once the edition is sold out, it will not be restocked.

Yes, you just need to subscribe to the newsletter. You can do so in the footer. We look forward to hearing from you!

You can request it when placing your order by providing all the billing details in the comments section or by writing to us at shop@pilsferrer.com

If you need a format not included in our range of sizes, you can contact us at shop@pilsferrer.com

Adding a product to your cart does not guarantee that the products will be reserved. Our products are limited, and the website operates on a first-come, first-served basis.

For us to gift-wrap your order, you will need to include the "gift" product in your basket. If you wish, you can add a personal message that we will write by hand.

We wrap your gifts with all our love using the furoshiki technique. We change the fabrics every season, so each wrapping is completely different, but always special.

Please send us 5-10 photos of yourselves (or of the person the gift is intended for) so we can choose the one that best fits the collage.

It is important that the photos are high resolution to ensure a high-quality print. It is always helpful to know your tastes regarding the couple/person featured in the collage (cities, music, art, hobbies, etc.).

You will receive the initial sketches by email, and we will make the necessary changes until we reach a design you love.

The available sizes are 50x70, 40x50, and 30x40 cm.

There are 3 options for wooden-based frames:
- Natural beech wood color

- White lacquered

- Black lacquered

We have 3 sizes, which correspond to the size of the print:

30x40, 40x50, 50x70

The 30x40 and 40x50 frames have a depth of 1.5 cm. The 50x70 frames have a depth of 3 cm.

The frames have glass fronts. If you would like a specific one, please contact us by email: shop@pilsferrer.com

In any case, the prints have the indicated dimensions: 30x40, 40x50, and 50x70.

The frames are specific to each format and measure:

32.5 x 42.5

42 x 52

52 x 72